Information

  • All patients are required to provide contact details, including address, telephone and email to secure an appointment.
  • All clients will complete a Medical history form at their first appointment. This is necessary to inform the consultation and treatment planning process.
  • All information will be treated as confidential and protected in accordance with Data Protection legislation.
  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
  • You may choose to remove yourself from our mailing list at any time by unsubscribing.

Appointments

  • You will be sent appointment reminders before your appointment, either by text or email.
  • Please provide as much notice as possible if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
  • If you cancel your appointment within 24 hours prior to your appointment, we charge £1.50 per minute of the time that was required for the appointment.
  • We usually take a deposit prior to appointments which are sometimes refundable on attendance or taken off the cost of the treatment, to mitigate missed appointments.
  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-3 weeks has passed.
  • New patients are seen for consultation and assessment, except in exceptional circumstances, with prior arrangement, we do not offer treatment on the first visit.
  • Hyaluronidase treatment cannot be performed without a prior assessment and test patch.

Children

  • We do not treat children or young adults under the age of 18.
  • Please do not bring children to the clinic unless they are old enough to be left unsupervised.
  • Children will not be allowed to accompany you into the treatment rooms.

Payment

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
  • Payment is taken, in full at the time of treatment.
  • The clinic accepts cash, or major debit and credit cards.
  • A discretionary deposit will be taken for some treatments and in some circumstances.

Refunds

  • Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:
    • Consultation and assessment
    • Provision of information and advice
    • Safe treatment with evidence-based products
    • Follow up appointments and aftercare advice and support as appropriate
  • Whilst we undertake to provide excellent service; factual, honest and ethical advice; safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
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